1. Scope of This Policy
This policy applies to sitebite.ca, our marketing website. Our separate ordering application (sitebite.app) is governed by its own privacy policy, which covers account, order, and payment information.
2. Information We Collect
We collect personal information you provide directly through this website, primarily when you submit our contact or caterer-enquiry form. This may include your name, email address, phone number, company name, city, and the contents of your message. We also collect limited technical and usage data automatically, such as your IP address, browser type, and how you interact with the site. We collect only the information necessary for the purposes described below.
3. Purpose of Collection
We collect and use your personal information to: respond to your enquiries, provide quotes and information about our service, follow up about meal delivery or caterer partnerships, operate and improve the website, and comply with legal obligations. We will not use your information for any other purpose without your consent.
4. Consent
By submitting information through this website, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw consent at any time by contacting us at support@sitebite.ca, subject to legal or contractual restrictions. Withdrawing consent may limit our ability to respond to you.
5. Information Sharing
We share your information only as necessary to operate the website and respond to you:
- Service providers such as our website host, form-handling, email, and customer-relationship-management tools that help us receive and respond to enquiries.
- Caterer partners where you specifically ask us to connect you with a partner kitchen.
- Analytics and advertising providers (for example Google Analytics or Meta) that receive aggregated or pseudonymous usage data to help us measure and improve our marketing.
We do not sell your personal information to third parties.
6. Cross-Border Data Transfers
Some of our service providers are located outside Canada and may store or process your personal information in other jurisdictions, including the United States. When your information is transferred outside Canada, it may be subject to the laws of those jurisdictions. We take reasonable contractual steps to ensure it receives comparable protection.
7. Data Retention
We retain your personal information only as long as needed to fulfil the purposes described in this policy or as required by law. When your information is no longer required, we securely delete or anonymize it.
8. Data Security
We use reasonable security measures, including encryption in transit, secure hosting, and access controls, to protect your personal information against unauthorized access, disclosure, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Cookies
We use cookies and similar technologies to operate and improve this website. When you first visit, you will see a consent banner where you can accept all cookies, reject non-essential cookies, or customize your preferences by category. You can change your preferences at any time by clearing your browser storage and revisiting the site.
- Essential cookies are required for the site to function and to remember your cookie choice. They cannot be disabled.
- Analytics cookies help us understand how visitors use the site. Data is aggregated and anonymized.
- Marketing cookies help us deliver relevant advertising and measure campaign effectiveness, and may be set by partners such as Meta or Google. You can opt out without affecting core site functionality.
10. Your Rights
Subject to applicable law, you have the right to:
- Access a copy of the personal information we hold about you.
- Correction of inaccurate or incomplete information.
- Withdrawal of consent to our use of your personal information, subject to legal or contractual restrictions.
- Deletion of your personal information, subject to our retention obligations.
To exercise any of these rights, contact us at support@sitebite.ca. We will respond within a reasonable time, and in any case within the period required by law.
11. Complaints
If you have concerns about how we handle your personal information and are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or, for matters within its jurisdiction, the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca.
12. Changes to This Policy
We may update this policy from time to time. We will post any changes on this page and update the date above. Continued use of the website after changes take effect constitutes acceptance of the revised policy.
13. Contact
For privacy-related questions or to exercise your rights, contact us at support@sitebite.ca. Sitebite is based in Surrey, British Columbia, Canada.